Operations
Enterprise program governance
Leads complex energy-efficiency portfolios with clear operating rhythms, stakeholder accountability, and KPI discipline.
Executive operator × hands-on builder
Enterprise leader.
Full-stack MVP builder.
Creative strategist.
Bridging large-scale operational efficiency and enterprise product strategy with hands-on rapid software prototyping and storytelling.
Lead Products & Services Manager
Duke Energy
Master’s Degree
Johns Hopkins University
White • Yellow • Green Belts
Lean Six Sigma — Black Belt in progress
4 live products
SaaS & data shipped
01 / Products in market
Strategy made tangible.
Four distinct products built around one principle: understand the real constraint, then ship the clearest useful answer.
Production
Financial SaaS
MarginGuard
A financial optimization application helping small business operators model unit economics and detect revenue leaks.
React
Supabase
Stripe
Tailwind CSS
Live App
Author Tech SaaS
Gappery
A specialized workspace for fiction writers to parse manuscripts, trace relationships, and analyze narrative pacing.
React
Supabase
NLP Parsing
Tailwind
Live App
GIS & Civic Data
Lincoln County Growth Map
An interactive development tracker visualizing municipal growth, zoning permits, and proposed infrastructure.
Mapbox GL JS
React
Data Pipelines
Production
Strategic Practice
Topper Strategic Group
A consulting practice built to diagnose operational bottlenecks and ship focused digital solutions in days, not quarters.
Operations Architecture
Growth Engineering
Rapid MVPs
02 / Enterprise leadership
Range without losing rigor.
Executive-scale operating experience, paired with the technical fluency to turn strategy into a working system.
Capability 01
Product & Operational Strategy
Leading residential and commercial multifamily energy-efficiency programs at enterprise scale for Duke Energy.
Building systems that make complex work visible, governable, and measurably better.
Lean Six Sigma: White, Yellow & Green Belt certified — Black Belt in progress
Value-stream mapping and constraint analysis
Cross-functional stakeholder alignment
Enterprise program governance
Measurable KPI design and execution
Thought leadership & writing
Insights in Motion.
Follow along with Natalie's take on marketing, strategy & growth on LinkedIn.
“I believe insights are meant to be shared, not kept in a notebook. On LinkedIn, I write about marketing, strategy, leadership, and sometimes the unexpected lessons that show up in everyday life (yes, even from my dog, Shadow).”
03 / Consulting framework
From bottleneck to momentum.
A disciplined four-part approach for turning operational friction into a focused, measurable intervention.
01
Diagnose
See the whole system. Find the true constraint, not its loudest symptom.
02
Architect
Design a practical operating model around outcomes, owners, and flow.
03
Build
Prototype the smallest useful digital intervention at production quality.
04
Scale
Measure behavior and economics, then strengthen what proves valuable.
Proof in practice.
I don't just build strategies — I put them into action. These case study decks showcase the ability to drive growth, solve complex challenges, and deliver results across industries.
Case study 01
Transforming for Revenue Growth
How a data-driven loyalty program realigned incentives, tracking, and recognition to restart stalled growth across dealer locations.
Sales volume increased by 35%
Case study 02
Revenue Growth with Marketing Strategy
A lifecycle marketing rebuild that turned targeted outreach and cross-functional alignment into measurable demand-generation performance.
75% revenue increase within the first 90 days
Case study 03
Enhancing CX & Marketing Operations for Scalable Growth
Transforming customer experience and marketing operations into an automated, data-driven engine for retention and efficiency.
40% increase in customer retention
04 / Creative portfolio
Story is a strategic system.
Creative work that demonstrates narrative architecture, audience empathy, world-building, and the discipline to finish.
Debut novel01
The End and the Beginning
Manuscript & fiction writing
A long-form work exploring the decisions, relationships, and turning points that shape a life.
Children’s literature02
Lost and Found
Storybook series & activity books
Accessible stories and police activity books created to meet young readers with clarity and imagination.
Digital brand strategy03
I Read to Ignore My Kids
Literary content & affiliate ecosystem
A distinctive reader-first brand built around voice, community, content, and commerce.
05 / Experience matrix
Follow the thread of impact.
Select a capability to see how executive judgment, product craft, and storytelling reinforce one another.
Operations
Six Sigma discipline, belt by belt
Progression through White, Yellow, and Green Belts with Black Belt certification in progress — process rigor applied directly to live portfolios.
Operations
Constraint-led transformation
Maps value streams and identifies the one constraint that matters before designing the intervention.
Product Management
Four shipped digital products
Moves from customer problem and product thesis to a live, testable market experience.
Product Management
Operator-centered product design
Translates complex workflows into focused tools with a short path from insight to action.
Software Architecture
Full-stack rapid prototyping
Builds responsive interfaces, relational data models, payments, and map-driven experiences.
Software Architecture
Data made decision-ready
Structures financial, narrative, and civic data into products designed for practical decisions.
Growth
Funnel and channel economics
Connects positioning, acquisition channels, customer experience, and unit economics to business outcomes.
Creative Writing
Multi-format storytelling
Builds worlds, characters, and communities across fiction, children's literature, and digital brands.
06 / Start a conversation
Let's build what moves the work forward.
Executive opportunity, operational bottleneck, product concept, or creative collaboration — start with the outcome you need.
Direct email
Reach Natalie by email.
Executive opportunity, consulting, a product concept, or something creative — one line is enough to start.
Emailnctopper@gmail.comPrefer LinkedIn? linkedin.com/in/natalietopper